Returns & refunds

Cooling-off period (7 days)

In line with the South African Consumer Protection Act, 2008, goods may be returned within 7 days of purchase. All goods must be in perfect working order and in their original packaging. This does not include items imported specifically for the buyer.

1. Email us at info@buildwithelectronics.co.za with a description of the goods you'd like to return.
2. We'll reply with a return address. Any postal or courier charge is for your account.
3. We'll inspect the returned goods and issue a refund (excluding shipping costs), provided the goods are in working order and in their complete packaging, within 30 days of receiving them.

Damaged or defective goods (30 days)

Again per the Consumer Protection Act, goods that are defective or damaged may be returned within 30 days. Returned goods go through an inspection. If we find the damage was caused by negligence on your part, we'll let you know and a refund won't be granted. Component goods can't be refunded once you've worked on them.

1. Email us at info@buildwithelectronics.co.za with a description of the goods and a brief note on the defect.
2. We'll reply with a return address. Any postal or courier charge is for your account.
3. We'll inspect the goods and repair, replace or refund (excluding shipping costs) the price of the defective item within 30 days of receiving them.

Please note

All our products are imported, so we're unable to refund or replace items unless they're found to be damaged or faulty. The onus is on the buyer to select the correct products, and we can't be held liable for any inconvenience or loss caused by an incorrect choice.