Frequently asked questions
The things makers ask us most. Still stuck? Drop us a line on the contact page.
Questions & answers
How long do quoted (out-of-stock) items take to arrive?
We try to keep everything in stock, but sometimes an item runs out. When that happens you can still order it by adding it to a quote — we'll send you the costs and an estimated delivery time. Quoted items usually take 15–20 days, depending on your location and stock availability.
I can't find what I want on the site — what now?
Use the ask us to source a part form, or just email us. Send a short description, model number and name of the item you're after, and we'll see if we can help.
What do I do if my PayFast payment fails?
Email us the error code along with the time and date of the failed payment, and we'll investigate on your behalf. Send it to info@buildwithelectronics.co.za.
I've ordered the wrong item — can I return it?
Yes — see our Returns & Refunds policy for how it works and the timeframes.
Do you have a physical shop I can visit?
No — we're a 100% online business, so there's no walk-in shop. That said, if you're nearby in the Western Cape you're welcome to collect your order by arrangement.
Still have a question?
If your question isn't here, send it over and we'll get back to you as soon as we can.